Return and Refund Policy

Thank you for shopping with Unico Store. We value your trust and strive to ensure a satisfying shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is here to assist you.

1. Returns

1.1 Eligibility for Returns:

  • Items can be returned within 7 days of delivery.
  • To be eligible for a return, the item must be:
    • Unused and in the same condition as received.
    • In its original packaging with all tags attached.
    • Accompanied by proof of purchase (e.g., invoice or receipt).

1.2 Non-Returnable Items:

The following items are not eligible for returns:

  • Perishable goods such as food or flowers.
  • Intimate or personal hygiene products.
  • Customized, personalized, or made-to-order items.
  • Items marked as "final sale" or "non-returnable."

1.3 Return Process:

To initiate a return:

  1. Email us at mohammadalisayyed874@gmail.com with your order details and reason for the return.
  2. Our support team will guide you through the return process and provide return shipping instructions.

1.4 Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  • It is recommended to use a trackable shipping service to ensure the safe return of your item.

2. Refunds

2.1 Refund Eligibility:

  • Refunds will be processed once the returned item is inspected and approved.
  • Approved refunds will be issued to the original payment method within 7 business days.

2.2 Partial Refunds:

Partial refunds may be granted for items that:

  • Are returned after the eligible return window.
  • Are not in their original condition or missing parts.

2.3 Non-Refundable Fees:

  • Shipping costs are non-refundable unless the return is due to an error on our part.

3. Exchanges

  • Exchanges are only allowed for the same item in a different size or color (subject to availability).
  • To request an exchange, contact us at mohammadalisayyed874@gmail.com.

4. Damaged or Defective Items

  • If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
  • Provide photos and a description of the issue for a prompt resolution.

5. Contact Us

If you have questions or need assistance with returns or refunds, please contact us:

We appreciate your understanding and cooperation. Thank you for choosing Unico Store!